We cannot be beaten on price – that’s a promise!
With a dedicated passion for unrivalled customer service, Turnbull & Thomas are committed to providing premium products at the best price possible. Therefore, to bolster this promise, we offer a genuine, customer-friendly Price Match policy which provides an easy-to-claim assurance you are receiving the best deal.
In the unlikely event you find a genuine retailer offering a product at a lower price that Turnbull & Thomas, make note of the details and we guarantee to match the price providing the following conditions are met:
- The retailer is genuine and the product is identical to ours;
- The item is offered from stock or is available within the same delivery timeframe;
- The price of the item is inclusive of VAT;
- The item is brand new; not second hand, stock clearance, a customer return or cancelled order;
- The retailer is based in the UK, reputable and legally allowed to trade;
- The retailer has a physical bricks and mortar store;
- You have provided us with sufficient information to verify the product price and retailer;
- If a cheaper quote has been given via a phone call or email, we will require sufficient evidence of this.
- We reserve the right to discontinue the Price Promise at any time
- We reserve the right to refuse the Price Promise if selling at matched price would result in financial loss or compromise our service standards
To pursue your Price Promise claim please email firstname.lastname@example.org or call (01642) 309640 with the following:
- Product name(s);
- Product code(s);
- Product price(s);
- Web address of lower priced product(s).