Our Full Returns policy can be found in our Terms and Conditions Section 7
We do advise however that due to the styling and appearance of some item these will have imperfections.
These can include but not limited to Distressing, Natural characteristic such as variations in grain, knots in wood and colour variation. This adds to the individuality and character of each item manufactured.
All damages must be reported to us with 3 days of receipt of the item. We do ask you to assist us into looking into any issues regarding damages that you provide photos of damage if needed. All items that are returned must be done so in the original packaging. Damages not reported within 3 days will lose your right to a refund. Once you accept the delivery this is your responsibility to read our contract terms and follow any procedures for damages and unwanted goods.
Returns of any unwanted items have to be reported within 7 days and returned in a timeframe agreed by the company, no return will be accepted after a 28 day period. You will be personally responsible for the cost of the shipping. All returns must be unsued and in the original packaging with relevant tags in place, if they have been used and tags removed the refund will not be processed and the goods will be refused on inspection.
Use a postage service that allows you to track your order and insures you in case of loss or damage. The courier service you use to return unwanted Items MUST allow us to inspect the goods before accepting them into our warehouse, if they refuse to allow us to check we have no option to refuse the parcel.
When receiving any damaged items you must report it to ourselves within 3 days of receipt and we will arrange a collection for the damaged items. Turnbull and Thomas will refund postage on faulty items. The customer is responsible for the postage on non-faulty or unwanted items.
If using our Bespoke service and the item is cancelled during production then a 50% restocking fee will apply. ( A Bespoke order is an item that was personalised or custom made for you).
Unwanted returns cannot be accepted on Bespoke orders.