- Turnbull and Thomas offer FREE UK DELIVERY FOR ORDERS ABOVE £250*. For orders not amounting to this total a automatic delivery charge will be added at checkout dependant on Basket Value of your order (*deliveries to the Scottish Islands and postcodes situated in remote areas will incur an additional surcharge. Delivery of certain products can be arranged to Northern Ireland & Ireland if calling our offices first for clarification before purchasing. Visit our delivery page for full terms and conditions)
- *Our delivery price structure is as follows:
A £5.99 delivery charge for a basket value up to £39.99
A £7.99 delivery charge for a basket value between £40.00 and £69.99
A £9.99 delivery charge for a basket value between £70 and £99.99
A £14.99 delivery charge for a basket value between £100.00 and £199.99
A £19.99 delivery charge for a basket value between £200.00 and £249.99
- We aim to deliver the products within 7 to 28 days from when the item arrives into stock with us.
- Due to our vast amount of orders, in some cases the IN-STOCK may show false information until updated. Please check with our sales team prior to ordering if the product is available immediately as the leadtime then will be dependant on our resupply and may fall into the 4-8 weeks bracket. We apologise in advance if this happens.
- Delivery times for items not in stock may take approximately 4 to 8 weeks
- Some items of furniture may take up to 12 weeks as it is made specific to order and handcrafted in the United Kingdom
- Turnbull and Thomas offer a build up service on our larger products, If you wish to make use of this service the cost per item will be £50. The Items will be built in a room of your choice and all packaging removed and returned via our build up team. Smaller products can also be built up for you but please call sales and ask for a price quoting the product code, payment must be made before delivery is arranged when items arrive in stock
- Our delivery team will call 1hr prior to arrival on your day of your delivery and deliver between 8am-8pm, the vehicles travel on a pre planned route and you are welcome to call the sales team on the day of delivery for updates if required, please note you are not required to wait in all day as we do call on route.
- All Product information is given on the item page, please ensure you personally refer to the sizes as you are responsible for measuring prior to order as no refund will be given or return accepted by our team if the item does not fit. Access to your property and room of choice is your sole responsibility and our delivery team are not insured to make adjustments to any structure or remove personal belongings.
- All damages must be reported within 3 days of accepting the delivery, under no circumstances will we offer any replacement if damage is reported post this date as per contract requirement.
- It will be the company's sole discretion to apply a Restocking Fee for unwanted or returned goods prior and post delivery of your order. The Restocking Fee will be set at 20% of the product total, this excludes a Bespoke made to order item as the 50% restocking fee prior to delivery will apply in the first instance.
- Please contact us on firstname.lastname@example.org or call 01642 309 640 to discuss time scales if you require a quicker delivery time